eles rsponderam:
Dear Luiz Sérgio Resende Ferreira,
Thank you for your kindly mail and inquiry. We suggest you follow the steps below to do some basic examination.
1) Please check the cooling effect of your CPU and your system as well. If possible, please try testing with other memory modules.
2) If your M/B is inside a case, please make sure that there’s not a short circuit. You can try building the whole system outside the case. Or remove every device except the essential ones such as CPU, RAM, VGA, FDD, HDD, CD-ROM and power supply. Then reboot the system and see if the condition gets better.
3) Please try updating your BIOS to the latest version, and load optimized setting after updating BIOS. Or, try clearing CMOS with taking off the on-board battery to leak voltage for more than one minute. Please be noted that the power supply should also be removed before the clearing CMOS is performed.
4) Please try downgrading the memory speed in BIOS setting first, and check if the BIOS can locate the HDD successfully. If it can locate the HDD, please save the setting first.
5) Please try formatting your HDD and re-installing OS (make sure it is genuine version with latest windows update) and all drivers of your system, and then make sure that there’s no exclamation or question marks in the device manager of your OS.
However, if unfortunately, the problem remains, a further testing or examination to your system might be required. We suggest you to contact your supplier or nearest dealer and see if they help you to test your system directly. We are really sorry for the inconvenience you have with our product.
Best Regards,
GIGABYTE