Notebook desligando sozinho (às vezes)

luizadeoliveira · 13 de dezembro de 2013

Gente, alguém pode me ajudar?

Meu noteboook tem desligado sozinho, mas não é sempre, não tem nenhuma ação específica que eu faça p'ra ele desligar sozinho. Começou a acontecer depois de um dia desses, fui desligar o notebook (nunca desligo, só deixo hibernando) p'ra abrir e limpar o cooler, achei que o cooler ta fazendo muito barulho e não era assim, eu só ia tirar a poeira. Acontece que nem consegui abrir, porque o último técnico que levei (mil anos atrás) apertou demais 3 parafusos. Aí eu deixei p'ra lá e só coloquei os outros parafusos no lugar. Ou seja, nem mesmo abri. Mas não é sempre que desliga, às vezes fico horas com ele ligado e nada acontece.

Eu já fiz verificação de vírus umas mil vezes, uso o Avira Internet Security e o Malwarebytes (que detectou 40 e poucos vírus no meu computador, nem sei como isso). Agora ta sem vírus nenhum mesmo. Já também verifiquei os programas que iniciam com o windows, não achei nada. Eu preciso revalidar meu Avira porque os dias de validação está acabando.

Não acho que seja a temperatura do notebook porque quando eu ligo, ele ta com uns 32ºC e com o tempo, chega até os 45º, dependendo do que to fazendo. Agora, por exemplo, está 39º. Eu monitoro com o HD Tune Pro. Inclusive, vou colocar o log do HD tune Pro abaixo e do Hijackthis.

Estou dando todos os detalhes possíveis p'ra facilitar, se a.lguém puder ajudar.

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Info do notebook

Windows 7 Ultimate Service Pack 1

Fabricante: Acer

Modelo: Aspire 4552

Classificação 4,2 (índice de experiência do Windows)

Processador: AMD Phenom II N830 Triple-Core Processor 2.10 GHz

Placa gráfica: ATI Mobility Radeon HD 4200 Series

Memória instalada (RAM) 4,00 GB (utilizável: 3,75 GB)

Tipo de sistema: 64 bits

HD Tune Pro: Hitachi HTS545032B9A300 Health

ID Current Worst ThresholdData Status

(01) Raw Read Error Rate 100 100 62 0 ok

(02) Throughput Performance 100 100 40 0 ok

(03) Spin Up Time 140 140 33 81604378625 ok

(04) Start/Stop Count 99 99 0 1939 ok

(05) Reallocated Sector Count 100 100 5 0 ok

(07) Seek Error Rate 100 100 67 0 ok

(08) Seek Time Performance 100 100 40 0 ok

(09) Power On Hours Count 85 85 0 6807 ok

(0A) Spin Retry Count 100 100 60 0 ok

(0C) Power Cycle Count 99 99 0 1735 ok

(BF) G-sense Error Rate 100 100 0 0 ok

(C0) Unsafe Shutdown Count 100 100 0 19 ok

(C1) Load Cycle Count 100 100 0 8754 ok

(C2) Temperature 141 141 0 214749413415 ok

(C4) Reallocated Event Count 100 100 0 0 ok

(C5) Current Pending Sector 100 100 0 0 ok

(C6) Offline Uncorrectable 100 100 0 0 ok

(C7) Interface CRC Error Count 200 200 0 0 ok

(DF) Load/Unload Retry Count 100 100 0 0 ok

Health Status : ok

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Logfile of HijackThis v1.99.1

Scan saved at 02:58:30, on 13/12/2013

Platform: Unknown Windows (WinNT 6.01.3505 SP1)

MSIE: Internet Explorer v11.0 (11.00.9600.16428)

Running processes:

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe

C:\Users\Luiza de Oliveira\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files (x86)\Launch Manager\LManager.exe

C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe

C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe

C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe

C:\Program Files (x86)\PowerISO\PWRISOVM.EXE

C:\Program Files (x86)\Launch Manager\LMworker.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\HD Tune Pro\HDTunePro.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com.br/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\IE\rndlbrowserrecordplugin.dll

O2 - BHO: FoxyProxy - {5D4A582E-1F8B-4b0d-93F6-0FAA20B5B95D} - C:\ProgramData\fpie\FoxyProxyAdd-on.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

O2 - BHO: Auxiliar de Conexão de Conta da Microsoft - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL

O2 - BHO: LinkVerifierBHO - {D5974A72-C81C-4DC3-BE77-A8A7BBC8864E} - C:\Program Files (x86)\DAP\LinkVerifier.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

O4 - HKLM\..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe

O4 - HKLM\..\Run: [suiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"

O4 - HKLM\..\Run: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d

O4 - HKLM\..\Run: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"

O4 - HKLM\..\Run: [backupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k

O4 - HKLM\..\Run: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot

O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files (x86)\PowerISO\PWRISOVM.EXE -startup

O4 - HKLM\..\Run: [switchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [AMD AVT] Cmd.exe /c start "AMD Accelerated Video Transcoding device initialization" /min "C:\Program Files (x86)\AMD AVT\bin\kdbsync.exe" aml

O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Luiza de Oliveira\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver

O4 - Startup: Dropbox.lnk = C:\Users\Luiza de Oliveira\AppData\Roaming\Dropbox\bin\Dropbox.exe

O4 - Startup: Logitech . Registro do produto.lnk = C:\Program Files (x86)\Logitech\Ereg\eReg.exe

O8 - Extra context menu item: &Download with &DAP - C:\Program Files (x86)\DAP\dapextie.htm

O8 - Extra context menu item: &Verify with DAP - C:\Program Files (x86)\DAP\dapverify.htm

O8 - Extra context menu item: Download &all with DAP - C:\Program Files (x86)\DAP\dapextie2.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000

O8 - Extra context menu item: FoxyProxy - res://C:\ProgramData\fpie\FoxyProxyAdd-on.dll/IDR_HTML1

O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: FoxyProxy - {5D4A582E-1F8B-4b0d-93F6-0FAA20B5B95D} - C:\ProgramData\fpie\FoxyProxyAdd-on.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\bonjour\mdnsnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\avira\antivir desktop\avsda.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O11 - Options group: [iNTERNATIONAL] International

O13 - Gopher Prefix:

O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files (x86)\Common Files\Microsoft Shared\Help\hxds.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Program Files (x86)\Windows Live\Mail\mailcomm.dll

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)

O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe

O23 - Service: Avira FireWall (AntiVirFirewallService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\AntiVir Desktop\avfwsvc.exe

O23 - Service: Avira Mail Protection (AntiVirMailService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\AntiVir Desktop\avmailc.exe

O23 - Service: Avira Scheduler (AntiVirSchedulerService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira Real-Time Protection (AntiVirService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe

O23 - Service: Avira Web Protection (AntiVirWebService) - Avira Operations GmbH & Co. KG - C:\Program Files (x86)\Avira\AntiVir Desktop\AVWEBGRD.EXE

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Serviço do Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe

O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc (file missing)

O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Unknown owner - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc (file missing)

O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Mediafour M4LIC service (M4LIC) - Mediafour Corporation - C:\Program Files (x86)\Common Files\Mediafour\M4LIC.EXE

O23 - Service: MacDrive 8 service (MacDrive8Service) - Mediafour Corporation - C:\Program Files\Mediafour\MacDrive 8\MacDrive8Service.exe

O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: MyWinLocker Service (MWLService) - Egis Technology Inc. - C:\Program Files (x86)\EgisTec MyWinLocker\x86\MWLService.exe

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)

O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe

O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)

O23 - Service: RealNetworks Downloader Resolver Service - Unknown owner - C:\Program Files (x86)\RealNetworks\RealDownloader\rndlresolversvc.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: Steam Client Service - Unknown owner - C:\Program Files (x86)\Common Files\Steam\SteamService.exe" /RunAsService (file missing)

O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

O23 - Service: Updater Service - Acer Group - C:\Program Files\Acer\Acer Updater\UpdaterService.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %PROGRAMFILES%\Windows Media Player\wmpnetwk.exe (file missing)

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Só ainda não limpei os erros de registro e outras coisas com o CCleaner, como tenho costume de fazer. Farei agora, inclusive.

Espero que alguém possa me ajudar.

Obrigada!

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[EDIÇÃO]

Estou começando achar que é algum vírus que não consegui tirar. Agora mesmo, fui ligar, ele desligou com menos de 5 minutos. Liguei outra vez, desligou na hora que ia iniciar o windows , tentei outra vez e nada. Liguei no modo de segurança, ficou ligado de boa. Reiniciei e estou no modo normal agora.

O negócio é que ainda to na dúvida do cooler, porque tenho a impressão que antes não estava ligado.

luizadeoliveira · 13 de dezembro de 2013