Elias Pereira

Em relação a malwares, não temos mais problemas. Se não tiver mais problema em relação a malwares, clique em Denunciar Post localizado no topo da pagina e diga que seu topico está RESOLVIDO. Se você tiver alguma dúvida relacionada a informática e tecnologia, sinta-se à vontade para postar em qualquer área do CdH.

O notepad continua a abrir ao ligar o computador?

Desative temporariamente seu antivírus, antispywares e firewall, para não causar conflitos. Abra o seu Bloco de Notas, copie (control + c) e cole (control + v) todo o texto que está no CODE abaixo: CreateRestorePoint: CloseProcesses: [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RADAR\HeapLeakDetection\DiagnosedApplications\Nox.exe] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\2D43852F064059945858E814DB701495] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B2300C955B883F148BDFB5336576B0F4] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B45613B42C08C504199C941BA4BEF024] [-HKEY_USERS\S-1-5-21-467048075-196725563-1868618205-1001\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\120dc621_0] [-HKEY_USERS\S-1-5-21-467048075-196725563-1868618205-1001\SOFTWARE\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\2b215c54_0] DeleteValue: HKEY_USERS\S-1-5-21-467048075-196725563-1868618205-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\ApplicationAssociationToasts|Nox.apk_.apk DeleteValue: HKEY_USERS\S-1-5-21-467048075-196725563-1868618205-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.apk\OpenWithProgids|Nox.apk DeleteValue: HKEY_USERS\S-1-5-21-467048075-196725563-1868618205-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\TypedPaths|url1 DeleteValue: HKEY_USERS\S-1-5-21-467048075-196725563-1868618205-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\TypedPaths|url3 DeleteValue: HKEY_USERS\S-1-5-21-467048075-196725563-1868618205-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\TypedPaths|url18 EmptyTemp: CreateRestorePoint: Salve este arquivo na na sua área de trabalho com o nome fixlist OBS: É de extrema importância que o arquivo "fixlist" seja salvo na sua Área de Trabalho/Desktop. Verifique também se o FRST.exe encontra-se na Área de Trabalho/Desktop. ** Clique com o direito sobre o arquivo FRST.EXE e execute como Administrador Clique no botão FIX/CORRIGIR Aguarde e ao final, o log Fixlog.txt será salvo no seu desktop. Abra o arquivo Fixlog.txt, copie e cole seu conteudo na sua proxima resposta.

Faça um backup das configurações do roteador antes do reset. Após isso, siga os passos do link abaixo. https://www.tp-link.com/br/support/faq/497/

Faça o download do Windows Repair Portable. https://www.majorgeeks.com/mg/getmirror/tweaking_com_windows_repair_portable,1.html Após o download, descompacte o arquivo .zip na sua Área de Trabalho. IMPORTANTE: Reinicie seu computador em modo seguro com rede. Estando em modo seguro, execute o Repair_Windows.exe Clique na aba no botão JUMP TO REPAIRS Verifique se a opção "Automatically do a registry backup" está marcada. Clique no botão Preset: Malware Cleanup Repairs Clique no botão START REPAIRS Aguarde e ao término da reparação. Ao final será solicitado que o computador seja reiniciado. Clique em SIM para reiniciar. Após isso me informe se os problemas ainda ocorrem.

Qual a marca e modelo do roteador?

Chegou a realizar esse procedimento?

Clique na tecla Windows + R e digite: services.msc Procure pelo serviço "Central de segurança/Security center" Dois cliques sobre o serviço Selecione a opção Automatico (delayed start) Clique em aplicar e OK. No canto superior esquerdo clique em Restart Me informe se resolveu.

Desative temporariamente seu antivírus, antispywares e firewall, para não causar conflitos. Abra o seu Bloco de Notas, copie (control + c) e cole (control + v) todo o texto que está no CODE abaixo: CreateRestorePoint: Powershell: Get-Content $env:SystemRoot\System32\Drivers\etc\hosts CMD: ipconfig /flushdns RemoveProxy: EmptyTemp: CreateRestorePoint: Salve este arquivo na na sua área de trabalho com o nome fixlist OBS: É de extrema importância que o arquivo "fixlist" seja salvo na sua Área de Trabalho/Desktop. Verifique também se o FRST.exe encontra-se na Área de Trabalho/Desktop. ** Clique com o direito sobre o arquivo FRST.EXE e execute como administrador. Clique no botão FIX/CORRIGIR Aguarde e ao final, o log Fixlog.txt será salvo no seu desktop. Abra o arquivo Fixlog.txt, copie e cole seu conteudo na sua proxima resposta. Em pesquisas sobre o problema com o app do banco, foi solicitado que o roteador wireless fosse resetado. Caso tu possa fazer isso, tente esse procedimento.

Ocorreu um erro. Vamos executar novamente. Desative temporariamente seu antivírus, antispywares e firewall, para não causar conflitos. Abra o seu Bloco de Notas, copie (control + c) e cole (control + v) todo o texto que está no CODE abaixo: Start:: CreateRestorePoint: CMD: net stop wscsvc SetDefaultFilePermissions: C:\Windows\System32\wscsvc.dll DeleteKey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc StartRegedit: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc] "DisplayName"="@%SystemRoot%\\System32\\wscsvc.dll,-200" "ErrorControl"=dword:00000001 "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\ 74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\ 00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\ 6b,00,20,00,4c,00,6f,00,63,00,61,00,6c,00,53,00,65,00,72,00,76,00,69,00,63,\ 00,65,00,4e,00,65,00,74,00,77,00,6f,00,72,00,6b,00,52,00,65,00,73,00,74,00,\ 72,00,69,00,63,00,74,00,65,00,64,00,00,00 "Start"=dword:00000002 "Type"=dword:00000020 "Description"="@%SystemRoot%\\System32\\wscsvc.dll,-201" "DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,57,00,69,00,6e,00,\ 4d,00,67,00,6d,00,74,00,00,00,00,00 "ObjectName"="NT AUTHORITY\\LocalService" "ServiceSidType"=dword:00000001 "RequiredPrivileges"=hex(7):53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,\ 00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\ 67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\ 00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\ 00,00,00,00 "DelayedAutoStart"=dword:00000001 "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\ 00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc\Parameters] "ServiceDllUnloadOnStop"=dword:00000001 "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\ 00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\ 77,00,73,00,63,00,73,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc\Security] "Security"=hex:01,00,14,80,c8,00,00,00,d4,00,00,00,14,00,00,00,30,00,00,00,02,\ 00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\ 00,00,02,00,98,00,06,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\ 05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\ 20,02,00,00,00,00,14,00,9d,01,02,00,01,01,00,00,00,00,00,05,04,00,00,00,00,\ 00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,00,00,14,00,00,01,\ 00,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,28,00,15,00,00,00,01,06,00,\ 00,00,00,00,05,50,00,00,00,49,59,9d,77,91,56,e5,55,dc,f4,e2,0e,a7,8b,eb,ca,\ 7b,42,13,56,01,01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,\ 00,00,00 EndRegedit: CMD: net start wscsvc ExportKey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc End:: Salve este arquivo na na sua área de trabalho com o nome fixlist OBS: É de extrema importância que o arquivo "fixlist" seja salvo na sua Área de Trabalho/Desktop. Verifique também se o FRST.exe encontra-se na Área de Trabalho/Desktop. ** Execute o FRST.EXE como administrador Clique no botão Corrigir/Fix Aguarde e ao final, o log Fixlog.txt será salvo no seu desktop. >>>>>>> Reinicie seu computador <<<<<<< Abra o arquivo Fixlog.txt, copie e cole seu conteudo na sua proxima resposta.

O aplicativo pode estar informando um falso-positivo. Remova o aplicativo completamente, acesse o site do banco e baixe novamente o aplicativo e instale.

Desative temporariamente seu antivírus, antispywares e firewall, para não causar conflitos. Abra o seu Bloco de Notas, copie (control + c) e cole (control + v) todo o texto que está no CODE abaixo: Start:: CreateRestorePoint: CMD: net stop wscsvc SetDefaultFilePermissions: %SystemRoot%\System32\wscsvc.dll DeleteKey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc StartRegedit: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc] "DisplayName"="@%SystemRoot%\\System32\\wscsvc.dll,-200" "ErrorControl"=dword:00000001 "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\ 74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\ 00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\ 6b,00,20,00,4c,00,6f,00,63,00,61,00,6c,00,53,00,65,00,72,00,76,00,69,00,63,\ 00,65,00,4e,00,65,00,74,00,77,00,6f,00,72,00,6b,00,52,00,65,00,73,00,74,00,\ 72,00,69,00,63,00,74,00,65,00,64,00,00,00 "Start"=dword:00000002 "Type"=dword:00000020 "Description"="@%SystemRoot%\\System32\\wscsvc.dll,-201" "DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,57,00,69,00,6e,00,\ 4d,00,67,00,6d,00,74,00,00,00,00,00 "ObjectName"="NT AUTHORITY\\LocalService" "ServiceSidType"=dword:00000001 "RequiredPrivileges"=hex(7):53,00,65,00,43,00,68,00,61,00,6e,00,67,00,65,00,4e,\ 00,6f,00,74,00,69,00,66,00,79,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\ 67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\ 00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\ 00,00,00,00 "DelayedAutoStart"=dword:00000001 "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\ 00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc\Parameters] "ServiceDllUnloadOnStop"=dword:00000001 "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\ 00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\ 77,00,73,00,63,00,73,00,76,00,63,00,2e,00,64,00,6c,00,6c,00,00,00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc\Security] "Security"=hex:01,00,14,80,c8,00,00,00,d4,00,00,00,14,00,00,00,30,00,00,00,02,\ 00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\ 00,00,02,00,98,00,06,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\ 05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\ 20,02,00,00,00,00,14,00,9d,01,02,00,01,01,00,00,00,00,00,05,04,00,00,00,00,\ 00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,00,00,14,00,00,01,\ 00,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,28,00,15,00,00,00,01,06,00,\ 00,00,00,00,05,50,00,00,00,49,59,9d,77,91,56,e5,55,dc,f4,e2,0e,a7,8b,eb,ca,\ 7b,42,13,56,01,01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,\ 00,00,00 EndRegedit: CMD: net start wscsvc ExportKey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc End:: Salve este arquivo na na sua área de trabalho com o nome fixlist OBS: É de extrema importância que o arquivo "fixlist" seja salvo na sua Área de Trabalho/Desktop. Verifique também se o FRST.exe encontra-se na Área de Trabalho/Desktop. ** Execute o FRST.EXE como administrador Clique no botão Corrigir/Fix Aguarde e ao final, o log Fixlog.txt será salvo no seu desktop. Abra o arquivo Fixlog.txt, copie e cole seu conteudo na sua proxima resposta.

Desative temporariamente seu antivírus, antispywares e firewall, para não causar conflitos. Abra o seu Bloco de Notas, copie (control + c) e cole (control + v) todo o texto que está no CODE abaixo: Start:: CreateRestorePoint: CMD: winmgmt /verifyrepository ExportKey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wscsvc End:: Salve este arquivo na na sua área de trabalho com o nome fixlist OBS: É de extrema importância que o arquivo "fixlist" seja salvo na sua Área de Trabalho/Desktop. Verifique também se o FRST.exe encontra-se na Área de Trabalho/Desktop. ** Execute o FRST.EXE como administrador Clique no botão Corrigir/Fix Aguarde e ao final, o log Fixlog.txt será salvo no seu desktop. Abra o arquivo Fixlog.txt, copie e cole seu conteudo na sua proxima resposta. Depois da remoção acima, após o reinicio do computador, verifique qual Antivirus e Firewall estão como default.

A central de segurança está ok?

Faça o download ESET Online Scanner e salve no seu Desktop https://www.eset.com/us/home/online-scanner/ Clique direito em esetonlinescanner_enu.exe e execute como administrador Clique em Computer Scan Clique em Full scan Selecione Enable ESET to detect and quarantine potentially unwanted applications Clique em Start scan Quando terminar, salve o resultado no seu desktop como ESETScan.txt Clique Continue e depois em Close Abra o arquivo ESETScan.txt, copie e cole o conteudo na sua proxima resposta.

O aplicativo ainda informa malware?

Desative temporariamente seu antivírus, antispywares e firewall, para não causar conflitos. Abra o seu Bloco de Notas, copie (control + c) e cole (control + v) todo o texto que está no CODE abaixo: CreateRestorePoint: CloseProcesses: C:\WinSysUpdate72360033226\Panasonic.Accenture.08471.9605.470.exe C:\WinSysUpdate72360033226\Panasonic.Accenture.08471.9605.470.log <==== ATENÇÃO Task: {1FFFFC02-9AB2-4101-ADAA-85D1E6293461} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [1564152 2023-04-03] (Adobe Inc. -> Adobe Inc.) Task: {B451C2FB-EB01-4635-8668-4BF5006DFCEC} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [156232 2021-10-01] (Google LLC -> Google LLC) Task: {F2ECE5B0-C5C6-4831-81B1-81A075987155} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [156232 2021-10-01] (Google LLC -> Google LLC) Task: {C32FC8C8-0439-4739-9CCF-635DFD17235C} - System32\Tasks\Microsoft\Office\Office Automatic Updates 2.0 => C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe [26656848 2023-08-11] (Microsoft Corporation -> Microsoft Corporation) Task: {E432D1C3-D0C4-41FC-844D-8F2EB75657FE} - System32\Tasks\Microsoft\Office\Office ClickToRun Service Monitor => C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeC2RClient.exe [26656848 2023-08-11] (Microsoft Corporation -> Microsoft Corporation) Task: {9B564DD9-2B71-412D-8FE1-AD36D0990963} - System32\Tasks\Microsoft\Office\Office Feature Updates => C:\Program Files\Microsoft Office\root\Office16\sdxhelper.exe [158872 2023-08-11] (Microsoft Corporation -> Microsoft Corporation) Task: {B1BA378A-4623-438D-B981-DC14027D4A5E} - System32\Tasks\Microsoft\Office\Office Feature Updates Logon => C:\Program Files\Microsoft Office\root\Office16\sdxhelper.exe [158872 2023-08-11] (Microsoft Corporation -> Microsoft Corporation) Task: {E96C8395-22E6-4F28-A4DE-1FB749228C80} - System32\Tasks\Microsoft\Office\Office Performance Monitor => C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX64\Microsoft Shared\Office16\operfmon.exe [167864 2023-08-01] (Microsoft Corporation -> Microsoft Corporation) Task: {7111FDC2-D28D-4F8A-AD3E-06D53F06EFF2} - System32\Tasks\Microsoft\Windows\Application Experience\MareBackup => Command(1): %windir%\system32\compattelrunner.exe -> -m:aeinv.dll -f:UpdateSoftwareInventoryW invsvc Task: {7111FDC2-D28D-4F8A-AD3E-06D53F06EFF2} - System32\Tasks\Microsoft\Windows\Application Experience\MareBackup => Command(2): %windir%\system32\compattelrunner.exe -> -m:appraiser.dll -f:DoScheduledTelemetryRun Task: {7111FDC2-D28D-4F8A-AD3E-06D53F06EFF2} - System32\Tasks\Microsoft\Windows\Application Experience\MareBackup => Command(3): %windir%\system32\compattelrunner.exe -> -m:aemarebackup.dll -f:BackupMareData Task: {541FB926-681C-4469-82D5-FA332999F178} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cache Maintenance => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23070.1004-0\MpCmdRun.exe [1596320 2023-08-02] (Microsoft Windows Publisher -> Microsoft Corporation) Task: {78BD61F3-FCCB-4E68-B2A4-8C18CC9A02A9} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cleanup => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23070.1004-0\MpCmdRun.exe [1596320 2023-08-02] (Microsoft Windows Publisher -> Microsoft Corporation) Task: {60267819-5C83-4A0A-BD16-11904B0CC907} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Scheduled Scan => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23070.1004-0\MpCmdRun.exe [1596320 2023-08-02] (Microsoft Windows Publisher -> Microsoft Corporation) Task: {731E95C5-3A08-4CE0-A839-FB5B9D0E3D48} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Verification => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23070.1004-0\MpCmdRun.exe [1596320 2023-08-02] (Microsoft Windows Publisher -> Microsoft Corporation) Task: {C8037A52-0E5B-46B2-AADF-A45603531510} - System32\Tasks\Mozilla\Firefox Background Update 308046B0AF4A39CB => C:\Program Files\Mozilla Firefox\firefox.exe [686496 2023-08-09] (Mozilla Corporation -> Mozilla Corporation) -> --MOZ_LOG sync,prependheader,timestamp,append,maxsize:1,Dump:5 --MOZ_LOG_FILE C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB\backgroundupdate.moz_log --backgroundtask backgroundupdate Task: {42283D27-09CF-43A5-9459-829919D6BC58} - System32\Tasks\Mozilla\Firefox Default Browser Agent 308046B0AF4A39CB => C:\Program Files\Mozilla Firefox\default-browser-agent.exe [733088 2023-08-09] (Mozilla Corporation -> Mozilla Foundation) CMD: ipconfig /flushdns RemoveProxy: EmptyTemp: CreateRestorePoint: Salve este arquivo na na sua área de trabalho com o nome fixlist OBS: É de extrema importância que o arquivo "fixlist" seja salvo na sua Área de Trabalho/Desktop. Verifique também se o FRST.exe encontra-se na Área de Trabalho/Desktop. ** Clique com o direito sobre o arquivo FRST.EXE, depois clique em http://i.imgur.com/VRIfczU.png Clique no botão Aguarde e ao final, o log Fixlog.txt será salvo no seu desktop. Abra o arquivo Fixlog.txt, copie e cole seu conteudo na sua proxima resposta.

Desative temporariamente seu antivírus, antispywares e firewall, para não causar conflitos. Abra o seu Bloco de Notas, copie (control + c) e cole (control + v) todo o texto que está no CODE abaixo: CreateRestorePoint: CloseProcesses: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\InstallService\State\CategoryCache] => Erro: Nenhuma correção automática foi encontrada para esta entrada. "87badf37-13d1-7ba7-6b16-211bdec46258BR"=- [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\DownloadCenter\Sub] => Erro: Nenhuma correção automática foi encontrada para esta entrada. "Norton Internet Security(NIS)"=- [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\Windows Error Reporting\RuntimeExceptionHelperModules] => Erro: Nenhuma correção automática foi encontrada para esta entrada. "C:\Program Files\Norton Security\NortonData\22.11.1.5\Definitions\IPSDefs\20200604.061\IPSEng32.dll"=- EmptyTemp: CreateRestorePoint: Salve este arquivo na na sua área de trabalho com o nome fixlist OBS: É de extrema importância que o arquivo "fixlist" seja salvo na sua Área de Trabalho/Desktop. Verifique também se o FRST.exe encontra-se na Área de Trabalho/Desktop. ** Clique com o direito sobre o arquivo FRST.EXE, depois clique em http://i.imgur.com/VRIfczU.png Clique no botão Aguarde e ao final, o log Fixlog.txt será salvo no seu desktop. Abra o arquivo Fixlog.txt, copie e cole seu conteudo na sua proxima resposta. Depois da remoção acima, após o reinicio do computador, verifique qual Antivirus e Firewall estão como default.

Desative temporariamente seu antivírus, antispywares e firewall, para não causar conflitos. Abra o seu Bloco de Notas, copie (control + c) e cole (control + v) todo o texto que está no CODE abaixo: Start:: CreateRestorePoint: CloseProcesses: C:\Users\Francisco Narde\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!003\MicrosoftEdge\ExtensionsByteCodeCache\Extensions\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp C:\Users\Francisco Narde\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\#!001\MicrosoftEdge\ExtensionsByteCodeCache\Extensions\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp C:\Users\Francisco Narde\AppData\Local\Google\Chrome\User Data\Default\IndexedDB\https_br.norton.com_0.indexeddb.leveldb C:\ProgramData\Norton C:\ProgramData\NortonInstaller C:\Program Files\Common Files\AV\Norton Security [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\Compatibility\NortonSystemInfo] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RADAR\HeapLeakDetection\DiagnosedApplications\NortonSecurity.exe] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{30744133-1E94-7B35-F4A3-82A5AEF1CBAA}] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{30744133-1E94-7B35-F4A3-82A5AEF1CBAA}] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Av\{30744133-1E94-7B35-F4A3-82A5AEF1CBAA}] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Fw\{084FC016-54FB-7A6D-DFFC-2B9050228CD1}] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Fw\{084FC016-54FB-7A6D-DFFC-2B9050228CD1}] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Provider\Fw\{084FC016-54FB-7A6D-DFFC-2B9050228CD1}] [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\AppxAllUserStore\S-1-5-21-3907471261-615860086-2012423866-1001\SymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\InstallService\State\CategoryCache] "87badf37-13d1-7ba7-6b16-211bdec46258BR"="-" [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\DownloadCenter\Sub] "Norton Internet Security(NIS)"="-" [-HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\DirectDraw\Compatibility\NortonSystemInfo] [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\Windows Error Reporting\RuntimeExceptionHelperModules] "C:\Program Files\Norton Security\NortonData\22.11.1.5\Definitions\IPSDefs\20200604.061\IPSEng32.dll"="-" [-HKEY_LOCAL_MACHINE\SYSTEM\Setup\Upgrade\Appx\AppxAllUserStore\S-1-5-21-3907471261-615860086-2012423866-1001\SymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp] [-HKEY_LOCAL_MACHINE\SYSTEM\Setup\Upgrade\Appx\DownlevelGather\InstalledPackages\Main\SymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp] [-HKEY_LOCAL_MACHINE\SYSTEM\Setup\Upgrade\Appx\DownlevelGather\PackageInstallState\SymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp] [-HKEY_LOCAL_MACHINE\SYSTEM\Setup\Upgrade\Appx\DownlevelGather\S-1-5-21-3907471261-615860086-2012423866-1001\SymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp] [-HKEY_LOCAL_MACHINE\SYSTEM\Setup\Upgrade\Appx\DownlevelGather\SisDirectory\SymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp] [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\NS] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp%5Cresources.pri] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp%5Cresources.pri\1d65a941e4f925a\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp%5Cresources.pri\1d65a941e4f925a\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.13.0.0_neutral__v68kp9n051hdp%5Cresources.pri] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.13.0.0_neutral__v68kp9n051hdp%5Cresources.pri\1d6a11fa1811712\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.13.0.0_neutral__v68kp9n051hdp%5Cresources.pri\1d6a11fa1811712\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.13.1.0_neutral__v68kp9n051hdp%5Cresources.pri] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.13.1.0_neutral__v68kp9n051hdp%5Cresources.pri\1d6a11fa1811712\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.13.1.0_neutral__v68kp9n051hdp%5Cresources.pri\1d6a11fa1811712\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.14.1.0_neutral__v68kp9n051hdp%5Cresources.pri] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.14.1.0_neutral__v68kp9n051hdp%5Cresources.pri\1d6eace60218b5\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.14.1.0_neutral__v68kp9n051hdp%5Cresources.pri\1d6eace60218b5\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.14.3.0_neutral__v68kp9n051hdp%5Cresources.pri] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.14.3.0_neutral__v68kp9n051hdp%5Cresources.pri\1d718841db8d8c4\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Classes\Local Settings\MrtCache\C:%5CProgram Files%5CWindowsApps%5CSymantecCorporation.NortonSafeWeb_3.14.3.0_neutral__v68kp9n051hdp%5Cresources.pri\1d718841db8d8c4\19d2e443] [-HKEY_USERS\.DEFAULT\Software\Norton] [-HKEY_USERS\.DEFAULT\Software\Norton\NortonInstaller] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\AppDataLow\Software\Norton] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Office\Outlook\Addins\MsouPlug.OutlookPlug] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Office\Outlook\Addins\MsouPlug.OutlookPlug] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\UserData\UninstallTimes] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\CloudStore\Store\DefaultAccount\Cloud\{65bff9cd-1d54-46dc-95a8-6a54ff530f2c}$windows.data.apps.appmetadata$appmetadatalist\windows.data.apps.appmetadata$symanteccorporation.nortonsafeweb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\CloudStore\Store\DefaultAccount\Current\{65bff9cd-1d54-46dc-95a8-6a54ff530f2c}$windows.data.apps.appmetadata$appmetadatalist\windows.data.apps.appmetadata$symanteccorporation.nortonsafeweb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppBadgeUpdated] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppSwitched] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FeatureUsage\AppSwitched] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\RecentDocs\.com/search?q=norton+security+scan&form=WNSGPH&qs=AS&cvid=174fc6e0bead416983c9561ec79dc302&porque=norton+security&cc=BR&setlang=pt-BR&nclid=E] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Notifications\Settings\Symantec.Norton Security] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\SettingSync\Namespace\packagestate\symanteccorporation.nortonsafeweb_v68kp9n051hdp-0] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\SettingSync\SyncData\Namespace\packagestate\symanteccorporation.nortonsafeweb_v68kp9n051hdp-0] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\SettingSync\SyncData\RemoteNamespace\packagestate\symanteccorporation.nortonsafeweb_v68kp9n051hdp-0] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\SettingSync\Telemetry\SaveKnowledgeLastSuccess] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\norton.com] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\security.norton.com] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\norton.com] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\security.norton.com] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\003\Internet Explorer\DOMStorage\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\003\Internet Explorer\EdpDomStorage\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\EdgeExtensions\Configuration\EdgeExtensions\ConfigurationStore\Extensions\ms-browser-extension://EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp/] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\EdgeExtensions\Configuration\EdgeExtensions\ConfigurationStore\Extensions\ms-browser-extension://EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp/] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\EdgeExtensions\Configuration\EdgeExtensions\ConfigurationStore\State] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\Extensions\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\Config\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\Config\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\Config\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\Config\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\Config\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\Config\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\Config\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscc_startup\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_author\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_author\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_backg\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_baction\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_baction\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp\default_icon\20] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_baction\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_baction\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_desc\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_Icons\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_loc\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_name\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_perm\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\datastore\usage\dscm_ver\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\MicrosoftEdge\ExtensionsStore\keyvaluestore\keyvaluestore\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\WebRuntimeExtensions\EventStore\webNavigation.onTabReplaced\1\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\WebRuntimeExtensions\EventStore\webRequest.onBeforeRequest\1\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\WebRuntimeExtensions\EventStore\webRequest.onBeforeSendHeaders\1\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\WebRuntimeExtensions\EventStore\webRequest.onCompleted\1\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\WebRuntimeExtensions\EventStore\webRequest.onHeadersReceived\1\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\PersistedStorageItemTable\ManagedByApp\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] [-HKEY_USERS\S-1-5-21-3907471261-615860086-2012423866-1001\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\PersistedStorageItemTable\ManagedByApp\EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp] Edge Extension: (Sem Nome) -> AutoFormFill_5ED10D46BD7E47DEB1F3685D2C0FCE08 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\HostExtensions\AutoFormFill [não encontrado (a)] Edge Extension: (Sem Nome) -> BookReader_B171F20233094AC88D05A8EF7B9763E8 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\BookViewer [não encontrado (a)] Edge Extension: (Norton Safe Web) -> EdgeExtension_SymantecCorporationNortonSafeWeb_v68kp9n051hdp => C:\Program Files\WindowsApps\SymantecCorporation.NortonSafeWeb_3.11.6.0_neutral__v68kp9n051hdp [não encontrado (a)] Edge Extension: (Sem Nome) -> LearningTools_7706F933-971C-41D1-9899-8A026EB5D824 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\HostExtensions\LearningTools [não encontrado (a)] Edge Extension: (Sem Nome) -> PinJSAPI_EC01B57063BE468FAB6DB7EBFC3BF368 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\HostExtensions\PinJSAPI [não encontrado (a)] C:\Program Files\WindowsApps\SymantecCorporation.NortonSafeWeb_3.14.3.0_neutral__v68kp9n051hdp EmptyTemp: End:: Salve este arquivo na na sua área de trabalho com o nome fixlist OBS: É de extrema importância que o arquivo "fixlist" seja salvo na sua Área de Trabalho/Desktop. Verifique também se o FRST.exe encontra-se na Área de Trabalho/Desktop. ** Clique com o direito sobre o arquivo FRST.EXE, depois clique em http://i.imgur.com/VRIfczU.png Clique no botão Aguarde e ao final, o log Fixlog.txt será salvo no seu desktop. Abra o arquivo Fixlog.txt, copie e cole seu conteudo na sua proxima resposta.

Execute novamente o FRST em modo administrador. Na caixa de texto da tela inicial, coloque: searchAll: norton Ápos isso, clique em Search Files. Abra o logs gerados, copie e cole em sua proxima resposta.

Não precisa se desculpar. Falei da questão que ficou enorme, pois achei que com o filtro não iria pegar tantas entradas. Execute novamente o FRST em modo administrador. Na caixa de texto da tela inicial, coloque: searchAll: nox Ápos isso, clique em Search Files. Abra o logs gerados, copie e cole em sua proxima resposta.

AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AV: Norton Security (Enabled - Up to date) {30744133-1E94-7B35-F4A3-82A5AEF1CBAA} AV: AVG Antivirus (Enabled - Up to date) {18A975F9-A60C-37D8-E30B-4BEF31AD3411} FW: AVG Antivirus (Enabled) {2092F4DC-EC63-3680-C854-E2DACF7E736A} FW: Norton Security (Enabled) {084FC016-54FB-7A6D-DFFC-2B9050228CD1} Você está utlizando dois antivírus. Desinstale um dentre o AVG Antivirus e Norton Security. O firewall ativo é o Noton Security. Caso não queira mante-lo, desinstale e ative o firewall do windows.

Execute novamente o FRST. Abra cada log em separado, copie e cole na sua proxima resposta.

O log ficou enorme. Complicado de analisar. Execute novamente o FRST. Abra cada log em separado, copie e cole em sua proxima resposta.

Me desculpe. Esqueci que o salvamento é em uma extensão diferente e possivelmente não deixa mudar. Anexe o arquivo Bootlog.pml, por gentileza.