Imac não abre nenhum aplicativo office

[Filipe de Souza]

tenho imac big sur fiz a compra do office home and student 2019, fiz o download no site da microsoft, instalei no computador e na hora que eu clico para abrir o aplicativo fica pulando e aparece o erro, não instalei o sistema monterey porque li que ele trava alguns imac intel, e o meu é intel. Esse é uma parte do relatório.

 

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_MEMORY_ERROR (0x0000000134641309)
Date/Time: 2021-11-10 00:51:23 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 16.54.0.21101001
Crashed Module Name: dwrite10
Crashed Module Version: 16.54.21101001
Crashed Module Offset: 0x00000000000ee5f8
Blame Module Name: dwrite10
Blame Module Version: 16.54.21101001
UnsymbolicatedChecksum: 96287D3A8577B90908EBB1F3924AD2DA
Blame Module Offset: 0x00000000000ee5f8
StackHash: 95ab2a4f2611b9d6-dm_1_bk_bt
Application LCID: 1046
Extra app info: Reg=en Loc=0x0416
Build Type: Release
Crashed thread Stack Pointer: 0x_0000700003ba6000
Crashed thread: 8

Thread 0 (0x71a6):

#  1  0x00007fff204dc863 in _CFBasicHashFindBucket + 0x00000AD7 (CoreFoundation + 0x0000000000008863) 0x0000000000000000
#  2  0x00007fff204dbd3b in _CFDictionaryGetValue + 0x00000058 (CoreFoundation + 0x0000000000007d3b) 0x0000000000000000
#  3  0x00007fff2050e8f9 in ___CFBinaryPlistCreateObjectFiltered + 0x00000099 (CoreFoundation + 0x000000000003a8f9) 0x00007ffeeae78fa0
#  4  0x00007fff2050ffa6 in ___CFBinaryPlistCreateObjectFiltered + 0x00001746 (CoreFoundation + 0x000000000003bfa6) 0x00007ffeeae79090
#  5  0x00007fff204f085a in ___CFTryParseBinaryPlist + 0x000000E4 (CoreFoundation + 0x000000000001c85a) 0x00007ffeeae791c0
#  6  0x00007fff205f2371 in __CFPropertyListCreateWithData + 0x00000090 (CoreFoundation + 0x000000000011e371) 0x00007ffeeae79280
#  7  0x00007fff204f0708 in _CFPropertyListCreateWithData + 0x00000033 (CoreFoundation + 0x000000000001c708) 0x00007ffeeae792f0
#  8  0x00007fff2053fb00 in _CFBundleCopyLocalizedStringForLocalization + 0x000001C6 (CoreFoundation + 0x000000000006bb00) 0x00007ffeeae79330
#  9  0x000000010b33576a in  (mso30 + 0x000000000002476a) 0x00007ffeeae793d0
# 10  0x000000010c0b7bdf in  (mso40ui + 0x0000000000013bdf) 0x00007ffeeae79420
# 11  0x000000010c0b8328 in  (mso40ui + 0x0000000000014328) 0x00007ffeeae794a0
# 12  0x000000010c0b82b2 in  (mso40ui + 0x00000000000142b2) 0x00007ffeeae79500
# 13  0x000000010c0b7841 in  (mso40ui + 0x0000000000013841) 0x00007ffeeae79520
# 14  0x000000010c0f0d88 in  (mso40ui + 0x000000000004cd88) 0x00007ffeeae79780
# 15  0x000000010cc73e5c in  (mso99 + 0x0000000000195e5c) 0x00007ffeeae797d0
# 16  0x000000010cc737f3 in  (mso99 + 0x00000000001957f3) 0x00007ffeeae79c20
# 17  0x000000010cc7391a in  (mso99 + 0x000000000019591a) 0x00007ffeeae79c40
# 18  0x000000010cc6b38a in  (mso99 + 0x000000000018d38a) 0x00007ffeeae79ca0
# 19  0x000000010cc5503a in  (mso99 + 0x000000000017703a) 0x00007ffeeae79cf0
# 20  0x000000010cc71e5f in  (mso99 + 0x0000000000193e5f) 0x00007ffeeae79e90
# 21  0x000000010cc55100 in  (mso99 + 0x0000000000177100) 0x00007ffeeae7a170
# 22  0x000000010cc71e5f in  (mso99 + 0x0000000000193e5f) 0x00007ffeeae7a310
# 23  0x000000010cc55100 in  (mso99 + 0x0000000000177100) 0x00007ffeeae7a5f0
# 24  0x000000010cc71e5f in  (mso99 + 0x0000000000193e5f) 0x00007ffeeae7a790
# 25  0x000000010cc55100 in  (mso99 + 0x0000000000177100) 0x00007ffeeae7aa70
# 26  0x000000010cc71e5f in  (mso99 + 0x0000000000193e5f) 0x00007ffeeae7ac10
# 27  0x000000010cc55100 in  (mso99 + 0x0000000000177100) 0x00007ffeeae7aef0
# 28  0x000000010cc71e5f in  (mso99 + 0x0000000000193e5f) 0x00007ffeeae7b090
# 29  0x000000010cc55100 in  (mso99 + 0x0000000000177100) 0x00007ffeeae7b370
# 30  0x000000010cc54a64 in  (mso99 + 0x0000000000176a64) 0x00007ffeeae7b510
# 31  0x000000010cc549dd in  (mso99 + 0x00000000001769dd) 0x00007ffeeae7b540
# 32  0x000000010de26407 in  (mso99 + 0x0000000001348407) 0x00007ffeeae7b570
# 33  0x000000010de25e6c in  (mso99 + 0x0000000001347e6c) 0x00007ffeeae7b830
# 34  0x000000010cc4f601 in  (mso99 + 0x0000000000171601) 0x00007ffeeae7baa0
# 35  0x000000010cc4f38a in  (mso99 + 0x000000000017138a) 0x00007ffeeae7be20
# 36  0x000000010cc4f14e in  (mso99 + 0x000000000017114e) 0x00007ffeeae7be40
# 37  0x000000010dd903ec in  (mso99 + 0x00000000012b23ec) 0x00007ffeeae7be60
# 38  0x0000000105793138 in  (Microsoft Word + 0x0000000000a16138) 0x00007ffeeae7beb0
# 39  0x0000000105793222 in  (Microsoft Word + 0x0000000000a16222) 0x00007ffeeae7bee0
# 40  0x00000001053a00e2 in  (Microsoft Word + 0x00000000006230e2) 0x00007ffeeae7bf20
# 41  0x0000000105fe6c3d in  (Microsoft Word + 0x0000000001269c3d) 0x00007ffeeae7bf40
# 42  0x000000010539f31b in  (Microsoft Word + 0x000000000062231b) 0x00007ffeeae7c020
# 43  0x00000001069646de in  (Microsoft Word + 0x0000000001be76de) 0x00007ffeeae80350
# 44  0x00007fff2054b21d in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x0000000C (CoreFoundation + 0x000000000007721d) 0x00007ffeeae81c70
# 45  0x00007fff205e6c7c in ____CFXRegistrationPost_block_invoke + 0x00000031 (CoreFoundation + 0x0000000000112c7c) 0x00007ffeeae81c80
# 46  0x00007fff205e6bfa in __CFXRegistrationPost + 0x000001C6 (CoreFoundation + 0x0000000000112bfa) 0x00007ffeeae81ca0
# 47  0x00007fff2051c29e in __CFXNotificationPost + 0x000002E0 (CoreFoundation + 0x000000000004829e) 0x00007ffeeae81d50
# 48  0x00007fff212872c8 in -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x0000003B (Foundation + 0x00000000000092c8) 0x00007ffeeae82720
# 49  0x00007fff22d40920 in -[NSApplication finishLaunching] + 0x00000146 (AppKit + 0x000000000002f920) 0x00007ffeeae82750
# 50  0x000000010a4ec7a0 in  (mbukernel + 0x000000000004a7a0) 0x00007ffeeae82910
# 51  0x00007fff22d40529 in -[NSApplication run] + 0x000000FA (AppKit + 0x000000000002f529) 0x00007ffeeae829f0
# 52  0x00007fff22d1485c in _NSApplicationMain + 0x00000330 (AppKit + 0x000000000000385c) 0x00007ffeeae82a80
# 53  0x00007fff20477f3d in _start + 0x00000001 (libdyld.dylib + 0x0000000000015f3d) 0x00007ffeeae82ad0

x86_64 Thread State(64bit):
  __rax: 0x0000000000000000   __rbx: 0x000000000000afed   __rcx: 0x0000000000000000   __rdx:0x0000000000000000
  __rdi: 0xffffffffffffffff   __rsi: 0x000060000195d6c0   __rbp: 0x00007ffeeae78f60   __rsp:0x00007ffeeae78ed0
  __r8: 0x00000000000befe3    __r9: 0x00000000a5baadb8    __r10: 0x00000000a5baadb9   __r11:0x0000000000000155
  __r12: 0x0000000000000000   __r13: 0x00007fd9d372e000   __r14: 0x0000000000013fff   __r15:0x0000000000013ffe
  __rip: 0x00007fff204dc863   __rflags: 0x0000000000000246   __cs: 0x000000000000002b   __fs:0x0000000000000000
  __gs: 0x0000000000000000  

Thread 1 (0x71f4):

#  1  0x00007fff20458484 in _start_wqthread + 0x00000000 (libsystem_pthread.dylib + 0x0000000000002484) 0x0000000000000000
#  2  0x0000000000000000 in  (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):
  __rax: 0x0000000002000170   __rbx: 0x00000000004f4005   __rcx: 0x0000700003811b80   __rdx:0x0000700003792000
  __rdi: 0x0000700003812000   __rsi: 0x000000000000190b   __rbp: 0x0000000000000000   __rsp:0x0000700003811b70
  __r8: 0x00000000004f4004    __r9: 0x0000000000000001    __r10: 0x0000000000000000   __r11:0x0000000000000246
  __r12: 0x0000700003812000   __r13: 0x0000000000000000   __r14: 0x0000000000000001   __r15:0x0000700003811b78
  __rip: 0x00007fff20458484   __rflags: 0x0000000000000200   __cs: 0x000000000000002b   __fs:0x0000000000000000
  __gs: 0x0000000000000000  
 

[gutopereira]

@Filipe de Souza Já tentou formatar e reinstalar o MacOS?