DÚvida sobre erro no disco rÍgido

D.O.M · 24 de junho de 2013

OlÁ, pessoal.

Eu formatei meu computador com windows 7 ultimate normalmente, reinstalei os drivers da gpu, aplicativos e alguns jogos.

Com uns 2 ou 3 dias depois de formatado o pc, estava jogando o eurotruck simulator, e aconteceu de o som do jogo comeÇar a dar algumas falhas, primeiro intermitente atÉ ficar constante, e aÍ resolvÍ salvar o progresso do jogo para desligar o computador e deu uma travada geral e depois o jogo fechou normalmente.

Depois veio o pior, a tela azul de falha de hardware do windows escrito, erro de disco verificar os componentes de hardware instalados.

Depois o sistema nÃo reiniciou estava com 2 sistemas operacionais instalados o outro era o xp pro sp3 e nem ele reiniciou ficou com a mensagem erro de disco fui na cfg da bios e dei um reset na cfg para configuraÇÕes de fÁbrica e nada.

ResolvÍ colocar o disco de instalaÇÃo do windows, e usei a ferramenta reparar o computador, beleza, aÍ o sistema reiniciou com muita lentidÃo executei o checkdisk do windows, corrigiu alguns erros no hd e o sistema voltou a reiniciar normalmente, sÓ que o hd veio se comportando diferente, depois de tudo, toda vez que o disco rÍgido era exigÍdo com muitas rpm, o som do sistema apresentava falhas, daÍ fui atrÁs de um utilitÁrio para verificar a saÚde do disco rÍgido, e depois de algumas pesquisas encontrei o hd tune pro 5.50 fiz os testes o programa diz que a saÚde do hd estÁ em perfeito estado porÉm, na descriÇÃo do problema diz o seguinte, (number of interface communications errors:44896>>>there were communications errors.this may be caused by a damaged cable.

Abri a mÁquina, verifiquei os cabos e nÃo encontrei nada de errado, mas o computador estÁ funcionando normalmente, gostaria de saber se este erro É um erro grave se meu hd estÁ com os dias contados? E uma possÍvel ajuda para corrigÍ-lo ficarei muito agradecido.

Deixarei algumas informaÇÕes importantes do disco rÍgido para melhor avaliaÇÃo.

(MENSAGEM DE ERRO PRINCIPAL)

HD Tune Pro: ST3500418AS Health

ID Current Worst ThresholdData Status

(01) Raw Read Error Rate 118 99 6 181922312 ok

(03) Spin Up Time 97 96 0 0 ok

(04) Start/Stop Count 94 94 20 6567 ok

(05) Reallocated Sector Count 100 100 36 0 ok

(07) Seek Error Rate 84 60 30 272187345 ok

(09) Power On Hours Count 89 89 0 9896 ok

(0A) Spin Retry Count 100 100 97 0 ok

(0C) Power Cycle Count 97 97 20 3254 ok

(B7) SATA Downshift Count 100 100 0 0 ok

(B8) End To End Error Detection 100 100 99 0 ok

(BB) Uncorrectable Error Count 100 100 0 0 ok

(BC) Command Timeout 100 98 0 51540394091 ok

(BD) Unknown Attribute 96 96 0 4 ok

(BE) Airflow Temperature 75 52 45 420872217 ok

(C2) Temperature 25 48 0 68719476761 ok

(C3) Hardware ECC Recovered 49 31 0 181922312 ok

(C5) Current Pending Sector 100 100 0 0 ok

(C6) Offline Uncorrectable 100 100 0 0 ok

(C7) Interface CRC Error Count 200 185 0 44896 attention

(F0) Head Flying Hours 100 253 0 278412665045450 ok

(F1) Unknown Attribute 100 253 0 971524992 ok

(F2) Unknown Attribute 100 253 0 -689892723 ok

Health Status : ok

(ESPECIFICAÇÕES DO HD)

SEAGATE BARRACUDA 7200 RPM 500GB SERIAL ATA.

HD Tune Pro: ST3500418AS Information

Firmware version : CC...

Serial number : 9V...

Capacity : 500.1 gB (465.8 GB)

Buffer size : 16384 KB

Sector size : 512 bytes

Standard : SATA 2.6 (3.0 Gb/s)

Supported mode : UDMA Mode 6

Current mode : UDMA Mode 5

Avergae speed : 99 MB/s

Rotation speed : 7200 RPM

S.M.A.R.T : yes

48-bit Address : yes

Read Look-Ahead : yes

Write Cache : yes

Host Protected Area : yes

Device Configuration Overlay : yes

Firmware Upgradable : yes

Automatic Acoustic Management: yes

Power Management : yes

Advanced Power Management : no

Interface Power Management : no

Power-up in Standby : no

Security Mode : yes

SCT Tables : yes

Native Command Queuing (NCQ) : yes

Trim : no

Volume :

Capacity :

Free :

Usage :

File system :

Serial :

Alignment : 2 MB

Volume : (C:)

Capacity : 238418 MB

Free : 180906 MB

Usage : 24%

File system : NTFS

Serial : 04EE-B7F6

Alignment : 1 MB

Volume : (D:)

Capacity : 238417 MB

Free : 238320 MB

Usage : 0%

File system : NTFS

Serial : FCF2-C856

Alignment : 2 MB

(TESTE DE DESEMPENHO)

HD Tune Pro: ST3500418AS Benchmark

Test capacity: full

Read transfer rate

Transfer Rate Minimum : 66.8 MB/s

Transfer Rate Maximum : 129.6 MB/s

Transfer Rate Average : 106.7 MB/s

Access Time : 14.2 ms

Burst Rate : 208.7 MB/s

CPU Usage : 15.3%

(LOG DE ESCANEAMENTO DE ERRO)

HD Tune Pro: ST3500418AS Error Scan

Scanned data : 499 gB

Damaged Blocks : 0.0 %

Elapsed Time : 1:18:41

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Crystal Dew World : http://crystalmark.info/

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OS : Windows 7 Ultimate [6.1 Build 7600] (x64)

Date : 2013/06/15 1:52:47

-- Controller Map ----------------------------------------------------------

- ATA Channel 1 (1) [ATA]

+ Intel® 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0 [ATA]

- ATA Channel 0 (0)

- ATA Channel 1 (1)

+ Intel® 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF [ATA]

+ ATA Channel 0 (0)

- ST3500418AS ATA Device

- HL-DT-ST DVD-RAM GSA-H22N ATA Device

- HL-DT-ST DVD-RAM GH22NP20 ATA Device

-- Disk List ---------------------------------------------------------------

(1) ST3500418AS : 500,1 GB [0/1/0, pd1] - st

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(1) ST3500418AS

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Model : ST3500418AS

Firmware : CC...

Serial Number : 9V...

Disk Size : 500,1 GB (8,4/137,4/500,1/500,1)

Buffer Size : 16384 KB

Queue Depth : 32

# of Sectors : 976773168

Rotation Rate : 7200 RPM

Interface : Serial ATA

Major Version : ATA8-ACS

Minor Version : ATA8-ACS version 4

Transfer Mode : SATA/300

Power On Hours : 9899 horas

Power On Count : 3254 vezes

Temparature : 36 C (96 F)

Health Status : Saudável

Features : S.M.A.R.T., AAM, 48bit LBA, NCQ

APM Level : ----

AAM Level : FE00h [ON]

-- S.M.A.R.T. --------------------------------------------------------------

ID Cur Wor Thr RawValues(6) Attribute Name

01 120 _99 __6 00000E2FF77D Read Error Rate

03 _97 _96 __0 000000000000 Spin-Up Time

04 _94 _94 _20 0000000019A7 Start/Stop Count

05 100 100 _36 000000000000 Reallocated Sectors Count

07 _84 _60 _30 0000103987CC Seek Error Rate

09 _89 _89 __0 0000000026AB Power-On Hours

0A 100 100 _97 000000000000 Spin Retry Count

0C _97 _97 _20 000000000CB6 Device Power Cycle Count

B7 100 100 __0 000000000000 Desconhecido

B8 100 100 _99 000000000000 End-to-End Error

BB 100 100 __0 000000000000 Reported Uncorrectable Errors

BC 100 _98 __0 000C000C006B Command Timeout

BD _96 _96 __0 000000000004 High Fly Writes

BE _64 _52 _45 000025160024 Airflow Temperature

C2 _36 _48 __0 001000000024 Temperature

C3 _48 _31 __0 00000E2FF77D Hardware ECC recovered

C5 100 100 __0 000000000000 Current Pending Sector Count

C6 100 100 __0 000000000000 Uncorrectable Sector Count

C7 200 185 __0 00000000AF60 UltraDMA CRC Error Count

F0 100 253 __0 EF25000041CD Head Flying Hours

F1 100 253 __0 000039FB882C Total Host Writes

F2 100 253 __0 000013A58D6C Total Host Reads

-- IDENTIFY_DEVICE ---------------------------------------------------------

0 1 2 3 4 5 6 7 8 9

000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000

010: 2020 2020 2020 2020 2020 2020 3956 4D4A 4747 4E47

020: 0000 8000 0004 4343 3338 2020 2020 5354 3335 3030

030: 3431 3841 5320 2020 2020 2020 2020 2020 2020 2020

040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00

050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110

060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000

070: 0000 0000 0000 0000 0000 001F 0506 0000 0048 0040

080: 01F0 0029 346B 7F01 4163 3469 BE01 4163 207F 0028

090: 0028 0000 FFFE 0000 FE00 0000 0000 0000 0000 0000

100: 6030 3A38 0000 0000 0000 0000 0000 0000 5000 C500

110: 26C2 2020 0000 0000 0000 0000 0000 0000 0000 401E

120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 6030

130: 3A38 6030 3A38 2020 0002 0140 0100 5000 3C06 3C0A

140: 0000 003C 0000 0008 0000 0000 004F 0280 0000 0000

150: 0008 0000 0000 0000 0000 0000 0000 0000 3F00 9800

160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

200: 0000 0000 0000 0000 0000 0000 103F 0000 0000 0000

210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000

220: 0000 0000 1010 0000 0000 0000 0000 0000 0000 0000

230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000

250: 0000 0000 0000 0000 0000 2CA5

-- SMART_READ_DATA ---------------------------------------------------------

+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F

000: 0A 00 01 0F 00 78 63 7D F7 2F 0E 00 00 00 03 03

010: 00 61 60 00 00 00 00 00 00 00 04 32 00 5E 5E A7

020: 19 00 00 00 00 00 05 33 00 64 64 00 00 00 00 00

030: 00 00 07 0F 00 54 3C CC 87 39 10 00 00 00 09 32

040: 00 59 59 AB 26 00 00 00 00 00 0A 13 00 64 64 00

050: 00 00 00 00 00 00 0C 32 00 61 61 B6 0C 00 00 00

060: 00 00 B7 32 00 64 64 00 00 00 00 00 00 00 B8 32

070: 00 64 64 00 00 00 00 00 00 00 BB 32 00 64 64 00

080: 00 00 00 00 00 00 BC 32 00 64 62 6B 00 0C 00 0C

090: 00 00 BD 3A 00 60 60 04 00 00 00 00 00 00 BE 22

0A0: 00 40 34 24 00 16 25 00 00 00 C2 22 00 24 30 24

0B0: 00 00 00 10 00 00 C3 1A 00 30 1F 7D F7 2F 0E 00

0C0: 00 00 C5 12 00 64 64 00 00 00 00 00 00 00 C6 10

0D0: 00 64 64 00 00 00 00 00 00 00 C7 3E 00 C8 B9 60

0E0: AF 00 00 00 00 00 F0 00 00 64 FD CD 41 00 00 25

0F0: EF 07 F1 00 00 64 FD 2C 88 FB 39 00 00 00 F2 00

100: 00 64 FD 6C 8D A5 13 00 00 00 00 00 00 00 00 00

110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

160: 00 00 00 00 00 00 00 00 00 00 82 00 50 02 00 7B

170: 03 00 01 00 01 55 02 00 00 00 00 00 00 00 00 00

180: 00 00 00 00 00 00 00 00 02 03 03 03 03 03 03 03

190: 03 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00

1A0: 00 00 00 00 00 00 00 00 8D 44 72 32 6E 20 00 00

1B0: 00 00 00 00 01 00 54 00 2C 88 FB 39 84 05 00 00

1C0: 6C 8D A5 13 A6 0D 00 00 00 00 00 00 48 E6 02 01

1D0: 00 00 00 0A 00 00 00 00 11 19 00 00 0F 00 05 00

1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 25

1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 19

-- SMART_READ_THRESHOLD ----------------------------------------------------

+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F

000: 01 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00

010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00

020: 00 00 00 00 00 00 05 24 00 00 00 00 00 00 00 00

030: 00 00 07 1E 00 00 00 00 00 00 00 00 00 00 09 00

040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00

050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00

060: 00 00 B7 00 00 00 00 00 00 00 00 00 00 00 B8 63

070: 00 00 00 00 00 00 00 00 00 00 BB 00 00 00 00 00

080: 00 00 00 00 00 00 BC 00 00 00 00 00 00 00 00 00

090: 00 00 BD 00 00 00 00 00 00 00 00 00 00 00 BE 2D

0A0: 00 00 00 00 00 00 00 00 00 00 C2 00 00 00 00 00

0B0: 00 00 00 00 00 00 C3 00 00 00 00 00 00 00 00 00

0C0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00

0D0: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00

0E0: 00 00 00 00 00 00 F0 00 00 00 00 00 00 00 00 00

0F0: 00 00 F1 00 00 00 00 00 00 00 00 00 00 00 F2 00

100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 60

Ne0n · 24 de junho de 2013

Olá amigo, o Erro C7 é causado pela ausência de comunicação entre o HD e a controladora da Placa Mãe. Esses erros podem ter causas diversas como: Cabo Sata danificado externamente(plug) ou internamente, problemas na distribuição de energia(fonte), mal contato entre o HD e o cabo Sata da fonte, Problemas no encaixe Sata do HD ou no Encaixe de energia do HD, Problemas na Controladora da Placa Mãe ou Problemas no "circuito" interno do HD.

Esse problema não chega a ser tão Grave na maioria dos casos pois se trata apenas de falta de conexão como já foi dito, porém se o problema for interno ao HD, no caso o "circuito", o problema já se torna mais grave, mas "relaxe" que essas situação é mais difícil de acontecer.

Minha sugestão é a seguinte, monitore seu HD usando o HD tune e veja se os valores no erro C7 continuam a subir, assim como os travamentos e erros. Se for o caso teste o HD em outro computador, assim como também com outros cabos e fonte e veja se os erros continuam a subir afim de encontrar o verdadeiro problema, para assim tomar as devidas providencias.

Abraço